Shipping questions

Why am I seeing "Free Shipping"? 

If your shipping profile isn't completely set up (find your Shipping Profile under Settings in the app), your settings will default to free shipping and you'll see the red warning below: 

Or, if you have checked the “Use flagship shipping profile instead” option, free shipping will also be offered to your shoppers.

If you'd like to check on shipping charges for previous orders, please download your order report.

Why is my shipping profile giving me an error?

If you are getting an error, use this guide to set up a shipping profile for Flagship. We currently support the following shipping methods: price-based, weight-based, or flat rates. We currently can’t support any carrier calculated rates based on region or product-specific shipping.

After setting up the shipping profile, make sure that that the shipping profile you created is populated.

You may still see the error like below, but feel free to ignore it.

Does Flagship work for international orders?

Customers from the U.S. can order on Flagship. If you are an international brand, reach out to us at brands@flagship.shop to see if we can help you set up!

Tracking Information for Customers

Please ensure your shipping process includes a tracking email sent to the customer via the email address on their order. 

Processing and Handling Time

Set your shipping and processing time under Settings →Shipping →Days to process & handle order.

Shipping for customized and pre-order products

If you have customizable or pre-order items, make sure you note this for your customers.

You will want to set your pre-order shipping estimate for this to populate on product pages. Select Settings,  scroll down to Shipping and enter the weeks under Estimated pre-order shipping weeks.

For individual products, you can note if they are customizable or pre-order under Products. Products that have these options will feature a clickable click. Here you can select Allow Customer Customization and Pre-Order Only.